How to Return/Exchange an Item
ALL RETURNS REQUIRE AUTHORIZATION. Please see our return policies and procedures below.
Warranty Repair/Exchange: If your item is under warranty and you think it may be defective and/or you need technical support, please email email@example.com with your order number and issue. You may complete the "Warranty Return Authorization" form below only once instructed to do so.
If your Dynavin is out of warranty and in need of repair, please contact firstname.lastname@example.org.
Refund: If you'd like to return a new, uninstalled item for a refund (within 30 days of purchase), see the section "Return a New Item" below and complete the form indicated.
Please do not return any item(s) until you have completed the appropriate form AND received an email from Dynavin North America or J&T Distributing with a return authorization (RA) number and return instructions.
Dynavin Manufacturer's Warranty
Dynavin products have a one year manufacturer's warranty. We take care of any warranty issues if purchased from us. We will repair or replace defective units at our discretion. Customer is responsible for return shipping cost.
If you have a question or problem with a unit you purchased from us, email your name, order number, and question to email@example.com. Depending on your issue, we will advise you on how to proceed. In the meantime, check out our FAQ and Learn pages for help as most issues are easily resolved. Contact us if you need a unit repaired that is out of warranty.
For technical support, please email your name, order number, and issue/question to firstname.lastname@example.org.
CLEARANCE, OPEN BOX, AND REFURBISHED units have a 90 day warranty; we will repair or replace with a similar unit at our discretion.
Warranty Repair or Exchange of a Defective Item
If within 30 days of purchase your product is found to be defective, contact us immediately and, if needed, we may exchange the item immediately. Please contact us first as most issues can be resolved by changing a setting or may be installation or user-error related.
Complete the form below only if you have contacted and been instructed to do so by email@example.com.
After completing it, do not return the item(s) until you have received a return authorization number and return instructions from firstname.lastname@example.org or email@example.com (typically within 1-2 business days). Shipping charges are non-refundable.*
Warranty Return Authorization Form (for replacements or repairs)
Return a New Item
New and uninstalled items in "like-new" condition may be returned within 30 days from the date of shipment for a full refund, less original and return shipping costs*. Installed units can only be exchanged (if defective); no returns on installed products. Please note that missing parts/components or damage to the product or packaging may be incur a 10% restocking fee. Shipping charges are non-refundable*.
To return a new, uninstalled, and unopened product purchased within 30 days ago, simply complete the form below for returns only (not for warranty claims; see above for warranties). Once you have completed the form below and it has been approved, you will receive an email with a return ￼authorization number and return instructions within 1-2 business days.
If you are unsure about a purchase, look through the links on the FAQ, Install Guides, and Learn pages or email us to determine if the product is right for you before purchasing. We have made every attempt to portray the products we sell as accurately as possible.
Adaptiv by Connects2
1 year manufacturer's warranty
Pac Audio & Echomaster Accessories
1 year manufacturer's warranty
*We are not responsible for shipping charges incurred due to returns/exchanges or labor charges related to installation or reinstallation of products.