SHIPPING
Click here for SHIPPING UPDATES and to see which Dynavin models are currently out of stock. (You can also find this link in your order confirmation email if you've placed an order.)
Orders ship from our location in Fresno, California Monday-Friday (excluding holidays - click here). In stock orders placed by 12PM PST typically ship out the same day but no later than the next business day.
Signature Required: Orders over $599 will require a signature. NO EXCEPTIONS. Please utilize UPS MyChoice (free service) if no one will be at the shipping address to physically sign for the package.
California customers: Orders are typically delivered in 1-2 business days via UPS Ground once shipped. We ship all orders from our location in Fresno, California.
Canada customers: Orders via DHL Express are typically delivered within 1-3 business days once shipped. Prices do NOT include any customs/duties/brokerage fees and we are unable to provide an estimate for these fees. Please contact your local customs office for information.
SHIPPING COSTS AND CARRIERS
Shipping costs are automatically carrier-calculated and are determined at checkout by weight. We ship Dynavin orders within the United States via UPS. International orders are shipped via DHL Express. FedEx Ground is also an available option to Canada.
We are not responsible for shipping charges incurred due to returns/exchanges or labor charges related to installation or reinstallation of products. If using an installer, please use one near you.
EXPEDITED SHIPPING
Customers who choose expedited shipping (i.e. UPS 2Day Air or UPS Next Day Air) must place their order BEFORE 12pm Pacific Monday-Friday to ship out the same day but ONLY if the item is in stock. If an item you've ordered is on backorder (out of stock), see our SHIPPING UPDATES page for an estimated ship date. Once back in stock, your order will ship using the shipping method selected at checkout. UPS Next Day Air orders placed on Friday may not be delivered until Monday in some areas where Saturday delivery is unavailable. If your order is time-sensitive, please email us to ensure it arrives when needed. (Please see our holiday schedule below.)
INTERNATIONAL ORDERS (Customers outside the U.S.)
As the North American distributor, we are limited to shipping to the United States, Canada, Central America, South America, Norway, and a few other countries without official distributors*.
We ship Dynavin units via DHL Express for international orders. DHL Express orders typically arrive in 1-3 business days. For accessories and other small items, customers can choose to ship USPS, FedEx, or DHL depending on the destination country.
We do not provide shipping quotes. For shipping costs and carrier options, please add the item(s) you want to your cart and proceed to the checkout page to input your shipping address. You will be able to view shipping costs before purchasing. Duties/customs/brokerage fees are not included in the price nor can we provide an estimate of what these costs will be. Please contact your local customs office for information.
Customers outside of the United States are responsible for shipping fees associated with any warranty claims, repairs, and/or returns. We are unable to provide prepaid shipping labels to customers outside of the United States.
If you are having an item shipped to an address outside of the United States, you may be charged import fees/taxes which are the full responsibility of the buyer. Please contact your local customs or post office for information.
*To locate the official Dynavin distributor near you, click here or on the image below:
UPS Ground Estimated Days in Transit
From Fresno, CA 93706 to the 50 states (excluding Sundays).
USPS Priority Mail Estimated Days in Transit
From Fresno, CA 93706 to the 50 states. Hawaii, Alaska, and Puerto Rico are 3 days.
*HOLIDAY SCHEDULE
We are closed on the days listed below each year. Orders (in stock) ship by the next business day. Subject to change.
New Year’s Eve*New Year's Day*
Dr. Martin Luther King, Jr. Day - Third Monday in January
Presidents' Day - Third Monday in February
Good Friday - Friday before Easter
Memorial Day - Last Monday in May
Juneteenth - June 19th*
Independence Day - July 4th* (also usually July 3rd and/or July 5th)
Labor Day - First Monday in September
Indigenous Peoples' Day/Columbus day - Second Monday in October
Veterans Day - November 11th* (day closed varies)
Thanksgiving Day - Fourth Thursday in November
Black Friday - day after Thanksgiving
Christmas Eve - December 24th
Christmas Day - December 25th*
*Please note: When a federal holiday falls on a Saturday or Sunday, it is typically observed on the preceding Friday or following Monday.
For any questions regarding shipping, please contact brittany@DynavinNorthAmerica.com.
For technical support and install questions, please contact support@DynavinNorthAmerica.com.